first hawaiian bank online account

The largest bank in Hawaii, First Hawaiian Bank, offers accounts with average interest. To find out if FHB is right for you. To get started, you must have an FHB Online account. If you do not have one yet, you can enroll at Then, simply enable the skill and login. FHB Online® - transfer funds between First Hawaiian Bank accounts, to accounts at other financial institutions or to accounts belonging to other people. In.

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First Hawaiian Bank Mobile

Conveniently and securely manage your finances anytime, from almost anywhere, with the FHB Mobile app. This app gives you the ability to securely connect all of your financial accounts1 for a one-stop approach to managing your finances that doesn’t require constantly shifting between apps.

• Aggregate accounts from other financial institutions to manage all accounts in one app
• View account activity and setup account notifications
• Categorize and tag transactions

• Get helpful financial Insights on your transactions
• Create budgets based on your spending habits
• Track your spending by category
• Aggregate your accounts and review your overall net worth

• Deposit checks to your checking account2
• Pay Bills to nearly any biller in the U.S.3
• Pay other people2 using just their account number, mobile phone number or email address
• Transfer between your own accounts at FHB or your accounts at other banks
• Make payments to an FHB credit card, loan or mortgage account

• Find the nearest Branch or ATM location
• For assistance using FHB Mobile, visit or contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

• Login securely using fingerprint authentication or facial recognition
• Your personal information is protected by advanced 128-bit SSL (Secure Socket Layer) encryption to help protect against unauthorized access
• No personal information or account data is stored on your device in case it’s lost or stolen
• Your login is the same as online banking, with security codes as an added layer of protection


General Contact Info

Click here for a general phone directory for First Hawaiian Bank branches and administration offices.

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847

Contact our Customer Service Center via the phone number on the back of your card if you have questions regarding:

  • Card activity
  • Card statements
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Christopher Dods Named Vice Chairman and Chief Operating Officer at First Hawaiian, Inc. and First Hawaiian Bank

HONOLULU, April 22, 2021 (GLOBE NEWSWIRE) -- First Hawaiian, Inc. (NASDAQ:FHB), (“First Hawaiian” or the “Company”) announced today that Christopher L. Dods has been named Vice Chairman and Chief Operating Officer, effective May 1, 2021 of the Company and its bank subsidiary, First Hawaiian Bank (the “Bank”). The Bank also will promote Neill Char to Retail Banking Group Executive Vice President effective May 1, 2021.

Dods, 46, who was most recently Executive Vice President, Digital Banking and Marketing Group, will assume a new role as Vice Chairman and Chief Operating Officer, overseeing the Bank’s Enterprise Operations Services, Enterprise Technology Management, Information Technology, Digital Banking, Marketing and Communications and the Card Services Division.  Dods joined First Hawaiian Bank in 2007 and has over 14 years of financial experience in the areas of Consumer Banking, Digital Banking, Marketing, Communications and Payments.  He currently leads the Bank’s digital transformation strategy.

“Chris has been leading significant initiatives in digital banking, card services, and the marketing areas of First Hawaiian,” said First Hawaiian Chairman, President and CEO Bob Harrison. “He has an incredible work ethic and is passionate about transforming the bank to better serve our customers.”

“Having grown up with First Hawaiian Bank, the opportunity to join the bank 14 years ago and work alongside this dynamic team has been a true privilege,” said Christopher Dods, First Hawaiian Bank Executive Vice President, Digital Banking and Marketing Group. “I’m looking forward to working with Bob in this new capacity as we continue the bank’s 162-year history of building relationships with our customers and connecting them with the services and resources that can assist them with their financial needs.”

Harrison today also announced the July 1, 2021 retirement of Mitchell Nishimoto, Vice Chairman of the Retail Banking Group, after a storied 35-year career at First Hawaiian.

“Mitchell has been an exceptional leader throughout his remarkable career at First Hawaiian,” Harrison said. “Under his stewardship the retail banking group has successfully navigated an unprecedented amount of change.  It is truly a testament to Mitchell’s management philosophy and practice that First Hawaiian Bank has continued to be recognized as one of Hawaii’s Best Places to Work, helping us grow to a $22.7 billion bank in 2021.” Mitchell Nishimoto will stay on through June to assist with the transition.

Executive Vice President Neill Char, 50, who was named last August to the bank’s senior management committee as Executive Vice President and Commercial Banking Group Manager, will succeed Nishimoto as Executive Vice President in charge of the Retail Banking Group. In this role he will continue to lead the Commercial Banking Group, and also oversee First Hawaiian Bank’s entire branch network in Hawaii, Guam and Saipan.

First Hawaiian, Inc.

First Hawaiian, Inc. (NASDAQ:FHB) is a bank holding company headquartered in Honolulu, Hawaii.  Its principal subsidiary, First Hawaiian Bank, founded in 1858 under the name Bishop & Company, is Hawaii’s oldest and largest financial institution with branch locations throughout Hawaii, Guam and Saipan. The company offers a comprehensive suite of banking services to consumer and commercial customers including deposit products, loans, wealth management, insurance, trust, retirement planning, credit card and merchant processing services. Customers may also access their accounts through ATMs, online and mobile banking channels. For more information about First Hawaiian, Inc., visit the Company’s website,

Investor Relations Contact:
Kevin Haseyama, CFA
(808) 525-6268
[email protected]
Media Contact:
Susan Kam
(808) 525-6254
[email protected]

Photos accompanying this announcement are available at:

FHB-Chris Dods 16 4x5mitchell nishimoto 4x5 18 TTFHB_NeilChar116_Headshot 0121 crop

FHB Mobile Banking App

Bank on the go

The FHB Mobile app not only enables you to monitor account balances, deposit checks, and transfer money. It helps you to manage your overall finances with personalized financial insights, tracks your spending and budgets across all of your financial accounts, and more!

Download on the app store button
Get it on Google Play button

Mobile Deposit a Check[[#1]]

Deposit a check from practically anywhere, anytime.

Learn More

Fingerprint Authentication[[#4]]

Log in to your FHB Mobile app using facial or fingerprint authentication and quickly access your account information.

Branch & ATM Locator

Easily find the nearest branch, hours, or ATM

Learn More


Log in daily to get personalized insights on your finances such as duplicate payments, higher than normal spending, new subscriptions, and more!

Helpful features and tools


Get a 360° view of your finances and monitor investments, manage your budget and track spending in your accounts, even those at other financial institutions.

Learn More

Transfer Money[[#2]]

Transfer money to or from your First Hawaiian Bank accounts, including making payments to an FHB credit card, mortgage, loan, or line of credit.

Learn More

Bill Pay[[#3]]

Easily manage and pay all of your bills from one place, and set up AutoPay to automatically pay recurring bills.

Learn More


Send money to people using just their mobile number, email address, or bank account number.

Learn More

Alerts & Notifications[[#6]]

Stay up-to-date on your accounts & transactions with email, SMS or push notifications.

Learn More

Download the FHB Mobile app


How do I enable FHB Mobile Banking?

Download the FHB Mobile app from your mobile device’s app store. If you already have an FHB Online login, you can use the same username and password to login to the FHB Mobile app. 

If you do not have an FHB Online account yet, then open the FHB Mobile app and select "Enroll" on the login screen then follow the on-screen instructions. You must have an eligible personal FHB checking or credit card account to enroll. Businesses and customers with other account types should go here to complete a manual enrollment form.

Do I need a data or text message plan?

A text message plan is required in order for you to receive SMS text alerts and security code text messages. To use the FHB Mobile app, your mobile device needs an internet connection either through a wireless connection or via a data plan. Please check with your wireless carrier for more information on data and text messaging plans.

What are the device and system requirements to use the FHB Mobile app?

The FHB Mobile app is available for many smartphones and tablets including iPhone, iPad, and Android devices. For mobile deposit, auto-focus must be supported on your device. Please see below for a list of the operating systems that are supported for the FHB Mobile app.

  • Android devices such as an S9 or newer running Lollipop (5.0) and newer (due to 64 bit standards and Android API 21)
  • iOS devices running iOS 11 or newer
  • iPadOS devices running 13.1 or newer 

If you confirmed you are using a supported operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

Are my Mobile Banking transactions secure?

Yes, the mobile banking service utilizes best practices from FHB Online, such as HTTPS, 128-bit SSL encryption, and strong passwords and multi-factor authentication. No account data is stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either managing your mobile devices in FHB Online or calling us at 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI).

We also recommend you review a few best practices on steps you can take to better Secure Your Online Accounts.

How can I enable fingerprint or facial recognition in the FHB Mobile app?[{4}]

To enable fingerprint or facial login, open the FHB Mobile app and enter your username and password. Then check the “Remember Me” and the appropriate “Fingerprint/Face ID” checkbox, then log in. You will be prompted to confirm that you do want to allow this. You will also need to have this feature enabled on your phone prior to enabling it in the app.

The FHB Mobile app offers facial or fingerprint authentication on supported iPhone®, iPad® and AndroidTM devices. All registered fingerprints and face IDs on the mobile device will be able to login. 

Didn’t find an answer? Still have questions?


  1. You must have a mobile device with Internet to use FHB Mobile Banking, and an auto-focus rear facing camera to use mobile deposit.
  2. Restrictions may apply. You can only transfer money between your own bank accounts at FHB or other financial institutions. See Terms and Conditions of FHB Online Services for details.
  3. Personal customers enrolling for Online Bill Pay (including Popmoney) may incur additional fees. FHB Online Business Banking includes Bill Pay and Popmoney. See Terms and Conditions of FHB Online Services for details. 
  4. All registered fingerprints and face IDs on the mobile device will be able to log in.
  5. To view accounts from another financial institution, you must have online access set up at that institution.
  6. Standard SMS/Text Message fees may apply.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Apple, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc., registered in the U.S. and other countries. 
Android, Google Play and the Google Play logo are trademarks of Google LLC.


Online and Mobile Banking Solutions

You can access the following personal accounts through FHB Online: Checking, Savings, Money Market/ MaxiMizer, Certificate of Deposit, Individual Retirement Account (IRA), Credit Card, Mortgage, Personal Loan, Personal Line of Credit (Personal FirstLine), Home Equity Line of Credit (Home Equity FirstLine), Overdraft Protection (Yes-Check), Trust, Investment and  Insurance accounts. 

Your FHB Trust, Investment, and Insurance accounts will be displayed on the FHB Online account summary page. However, you cannot transact on your wealth management accounts via FHB Online. For assistance with transactions, please contact your Account Officer.

Business users can access Business Checking, Business Savings, MaxiMizer, Certificate of Deposit, Business Credit Card and Business FirstLine accounts.

Due to various restrictions, not all personal or business accounts can be accessed to the same degree. To learn more, view the FHB Online Terms and Conditions.


First Hawaiian Bank Review: Hawaii’s Largest Bank Has Something For Everyone

Reviews / Banking

GOBankingRates Score

Our Take: First Hawaiian Bank is the Aloha State's oldest and largest financial institution, giving customers a one-stop shop for all their personal, business and commercial banking needs. There's a lot to cover in a First Hawaiian Bank review, but you'll find everything you need to know right here.

  • Breadth of Products
  • Accessibility
  • Opening Deposit Requirements
  • Fees

How did we calculate this?


  • Wide range of products and services
  • More than 50 branches throughout Hawaii
  • Relationship banker assigned to customers with a combined account balance of $5,000 or more


  • No money market accounts
  • Low annual percentage yields compared with many other banks
  • $2.50 fee for ATM withdrawals outside of the network

About First Hawaiian Bank

First Hawaiian is a bank holding company that was founded in 1858 and is currently headquartered in Honolulu. It has 53 branches throughout the Hawaiian Islands, plus three in Guam and two in Saipan. Customers have access to deposit accounts, investment options, wealth management, loans, credit cards and more.

First Hawaiian Bank Products

First Hawaiian Bank’s product lineup is pretty extensive for a community-oriented bank. Here’s an overview:

Checking Accounts
  • Five accounts to choose from
  • $20 minimum deposit to open
  • Monthly maintenance fees of $2 to $22, but all can be waived by meeting certain criteria
Savings Accounts
  • Four accounts to choose from
  • $20 minimum opening deposit
  • APY of 0.02% to 0.05%, depending on balance
CD Accounts
  • Terms between six and 36 months
  • APY of 0.03% to 0.25% depending on CD type and balance
  • $500 to $1,000 minimum deposit
Personal Loans
  • Personal, tuition, debt consolidation and auto loans as well as lines of credit
  • Can apply online or over the phone
Home Loans
  • Mortgages
  • Refinancing
  • Home equity lines of credit
  • Construction loans

Having too many options can sometimes be overwhelming. Here’s a breakdown of how the different types of accounts compare.

First Hawaiian Bank Checking Accounts

Each of First Hawaiian’s five checking accounts targets a specific type of customer. It’s important to understand what you need when you’re comparing the best checking accounts on the market.

Pure Checking is First Hawaiian’s basic account, with a $5.99 monthly service fee that can be waived by making at least $500 in direct deposits per month. Complete Checking offers free checks, and you can waive the $7 monthly service fee with $1,500 in direct deposits per month. The Priority Banking accounts come in three tiers, each adding extra perks, relationship rates and discounts on loans. You’ll need combined balances of $6,000 to $35,000 to avoid the $15 to $22 monthly maintenance fees.



  • Priority Banking tiers come with savings on loans and interest rates, such as 0.25% off loan rates
  • Five different account types to choose from
  • Free checks for all accounts except Pure Checking


  • No interest-bearing options
  • All accounts come with monthly maintenance fees if you don’t meet the requirements
  • $2.50 fee for withdrawals at non-network ATMs

First Hawaiian Bank Savings Account

First Hawaiian Bank’s savings accounts all come with a monthly maintenance fee if you don’t maintain a minimum balance. Minimums are $300 to waive the $5 Regular Savings and $4 Premium Savings monthly fees, $500 to avoid the $5 YesSavings fee, and $1,000 to avoid the $10 MaxiMizer Savings fee.


  • $20 minimum opening balance
  • APY of 0.02% to 0.05%, depending on account and balance


  • Small opening balance requirement
  • Maintenance fees can be waived with a minimum daily balance as low as $300
  • Priority Savings can be linked to a First Hawaiian checking account for overdraft protection


First Hawaiian Bank CD Accounts

First Hawaiian Bank offers several types of CDs. Its best CD rates are available for 12-month CDs opened at a branch (0.15% or 0.18% APY) or for a 24-month eCD (0.25% APY).


  • Terms between six and 36 months
  • Earn between 0.03% and 0.25% APY depending on CD type and balance


  • Low $500 to $1,000 minimum deposit
  • Competitive rates on some CDs


  • Early withdrawals subject to penalties
  • No long-term CDs available

Banking Experience

A First Hawaiian Bank review wouldn’t be complete without a look at how day-to-day banking works. Here’s what you need to know:

Customer Service

General customer service inquiries are available by phone at 888-844-4444. For online and mobile banking questions, call 888-643-4343 weekdays between 8 a.m. and 9 p.m. Or, log in to FHB online and send a secure message.

Accessibility and Branch Availability

First Hawaiian Bank has 53 branches throughout Hawaii for a friendly, “mahalo” banking experience. Contact the branch itself or consult the ATM and branch locator for hours.

Mobile and Digital Experience

First Hawaiian’s mobile banking app provides a full-featured banking experience. Your information is safe because the app is compatible with fingerprint and face recognition and uses 128-bit SSL (Secure Socket Layer) encryption. You can download the app on Google Play or the App Store. Here are some of the banking functions you can perform with the app:

  • View account activity
  • Transfer money
  • Pay bills
  • Use Popmoney to send funds to friends and family
  • Deposit checks
  • Find branches and ATMs

Customers give the First Hawaiian mobile banking app mixed reviews:

  • Google Play: 4 out of 5 stars, 2,552 votes
  • Apple Store: 4.8 out of 5 stars, 10,300 votes

Convenience and Ease of Use

First Hawaiian Bank’s app and website let you handle most of your banking needs quickly and easily. For other services you can do the following:

  • Visit a local branch
  • Call for support
  • Send a secure message through the online portal

How To Open an Account

You can open a First Hawaiian account at a branch or online. Here’s what you’ll need:

  • Government-issued photo ID
  • Social Security number
  • Home address
  • Date of birth
  • Phone number
  • Email address

Key Information

Customer Service Number: 888-844-4444

Routing Number: 121301015

First Hawaiian Bank Fees

You can avoid many First Hawaiian Bank fees by meeting account activity and balance requirements, but some fees are unavoidable if you perform certain activities. Here’s a quick look:

Monthly maintenance$2 to $22, but can be waived
Returned item$10
Non-First Hawaiian Bank ATM fee$2.50
Wire transfer (incoming)$13
Overdraft or NSF fee$30
Overdraft transfer fee$12.50

First Hawaiian Bank vs. Competitors

Before settling on a bank, take the time to compare it to others. Here’s a look at how First Hawaiian compares to some of its rivals.

BankBest For
First Hawaiian BankCustomers in Hawaii who prefer a local bank and a personal relationship banker
Bank of HawaiiA similar alternative to FHB that offers interest checking
Central Pacific BankAccess to higher savings rates
American Savings BankNew account holders and customers who want a money market option

First Hawaiian Bank vs. Bank of Hawaii

Both banks have a large presence in Hawaii, with wide product ranges and a focus on community-oriented service. Bank of Hawaii’s biggest advantage is that it offers interest-bearing checking accounts. First Hawaiian Bank gets the edge if you keep at least $5,000 in the bank because then you’ll get assigned your own personal banker.

First Hawaiian Bank vs. Central Pacific Bank

Central Pacific Bank night be a better choice if you want to earn more interest on your savings, because some of its accounts have an APY as high as 0.10%. But First Hawaiian offers a wider variety of checking accounts.

First Hawaiian Bank vs. American Savings Bank

American Savings Bank is another Hawaii-based bank with a strong community focus. What sets it apart are the many Financial Wellness tools and articles available on its website, which are designed to help customers manage their money, build savings, deal with financial hardship and more. This can come in handy if you’re just getting started on your financial journey. American Savings also offers a money market account — something its rivals don’t. But if you want a personal banker for keeping high combined deposits, First Hawaiian is the better option.

Final Take

First Hawaiian’s status as the state’s first (and largest) bank makes it a good choice for customers who want a wide branch network and access to a variety of financial products. If First Hawaiian ticks most of your boxes, you can open an account online or stop by a local branch to get started.

Editor’s Favorite

Getting a personal banker assigned to you when you have a combined balance of $5,000 or more might be First Hawaiian’s best feature. Being able to call or visit a banker who knows and understands your financial needs really brings home First Hawaiian Bank’s community mission.

First Hawaiian Bank FAQ

Here are answers to some of First Hawaiian Bank’s more commonly asked questions.
  • How many branches does First Hawaiian Bank have?
    • As of January 2021, there are 53 First Hawaiian Bank branches throughout the islands, as well as three branches in Guam and two in Saipan.
  • Is First Hawaiian Bank a member of the FDIC?
    • Yes, it's a member of the FDIC and account holders are insured up to $250,000 per depositor.
  • Is there a First Hawaiian Bank mobile banking app?
  • Does First Hawaiian Bank offer free money for signing up for an account?
    • No cash bonuses are available from First Hawaiian at this time, although the bank has promotional interest rates of 0.15%, 0.18% and 0.25% on select CDs.

Rates are subject to change. Information on accounts is accurate as of Jan. 24, 2021.

This content is not provided by First Hawaiian Bank. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by First Hawaiian Bank.

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About the Author

Cynthia Paez Bowman is a personal finance writer with degrees from American University in international business and journalism. Besides writing about personal finance, she writes about real estate, interior design and architecture. Her work has been featured in MSN, Brex, Freshome, MyMove, Emirates’ Open Skies magazine and more.


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