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Overdue electric bill amounts soar as COVID-19 impacts homes, businesses
Long Island homes and businesses beset by the combined impacts of COVID-19 and seasonally higher energy use are behind on their electric bills by more than $150 million, according to recent PSEG/LIPA figures.
Electric bills more than 30 days past due as of September showed $33.5 million in arrears for commercial customers, up 53% from $21.9 million in September 2019. Residential amounts over 30 days past due totaled $120.9 million, up 20% from $100.4 million last year.
The number of commercial accounts late with their bills increased to 19,214 this year, compared with 17,286 a year ago, while the number of residential customers with overdue bills declined, even as the dollar amount soared, to 183,175 compared with 194,279 in September of 2019.
The combined $154.4 million in arrears in September surpasses overdue bills during a previous high point of May 2009 in the wake of the Great Recession, when 183,831 customers were late paying $121.8 million in electric bills, Newsday reported at the time.
This year’s arrears are compounded by the inability of utilities across the state to use the tougher tactic of a threatened shut-off to get customers to pay their bills, after the state passed legislation that bars shut-offs until the end of March. PSEG Long Island and other utilities had largely ended shut-offs tied to nonpayment of bills due to the pandemic this past March. PSEG operates the Long Island power grid under a contract with LIPA.
LIPA chief executive Tom Falcone said the amounts are "manageable" as a percentage of LIPA’s overall $3.4 billion annual budget. He said LIPA has already begun to make allowances for higher write-offs of some of those bills as customers are "unable to pay," booking reserves to cover them.Any unpaid amounts would ultimately be absorbed by other LIPA ratepayers in future budgets.
"Given the effects of the pandemic, you would expect not all customers are in the position to pay bills or to afford electricity," Falcone said.
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PSEG manager Richard Tinelli said PSEG was monitoring the arrears "very closely," and has been tracking improving unemployment levels with the hope that more customers going back to work could turn the arrears around.
Unemployment on Long Island, which hit 16% at the end of April, crept downward to 10.5% in August, "so things are trending in the right direction," he said.
One Long Island customer who is behind on his electric bill after months of statewide lockdowns of fitness centers and gyms is Charles Cassara, owner of SC Fitness in Farmingdale. He got behind on bills early in the pandemic, but said he reached out to PSEG and tried to keep active on new balances.
"I haven’t paid a full bill, and I’ve been on that six-month program," of catching up on past-due balances as his revenue streams start back up with 33% occupancy levels in gyms.
"I should be caught up in arrears probably before the end of this year," he said. But he spoke of other gym owners who took a different route.
"I know a lot of people who just decided not to pay the LIPA, the National Grid, the Optimum bill, and focused more on [paying] the landlord," he said. " … For me it was important to pay my basic bills."
Richard Berkley, executive director of the Public Utility Law Project, an Albany-based utility watchdog group, said that arrears statewide continue to trend upward. An analysis of gas and electric company arrears that excludes PSEG found that 1.06 million residential customers were late paying their bill as of August, with a total amount late of $985 million. Year to date, that’s a jump of 237,924 customers representing $292.6 million, a 40% increase.
Berkley applauded New York as the only state in the nation to pass legislation that precludes utilities from shutting off customers for nonpayment until March 31, or 180 days after the state of emergency is lifted in the state. He said regulators, utilities and customers must get ready for that spring onslaught when bill collectors will get to work with shut-offs as a cudgel.
Ratepayers who are behind on their bills should call their utility company immediately, to work with the company to take advantage of the moratorium's suspension of payments during the 180 days, and to work with the utility on a payment plan if possible, he said.
Kim Soreil, PSEG’s manager of operations, said the company is working with customers to arrange payment plans, including some who find themselves suddenly unemployed and "in a situation now they’ve never experienced before." State offerings like the Home Energy Assistance Program can help impacted customers address heating costs and could qualify them for a discounted rate to qualified PSEG customers that could also save $25 a month.
"We’re here to help them now," said Brigitte Wynn, director of revenue operations.
As arrears continue, some businesses' electric use is gradually returning to pre-pandemic levels, according to LIPA. Commercial electric sales — which were down 18.9% year-over-year in April, during the pandemic shutdown — were down just 9.8% in August compared with the previous year. Meanwhile, residential sales saw a 4.8% year-over-year increase. The figures are adjusted for weather-related anomalies.
Between March and August, large commercial customers produced $936 million in revenue for LIPA, $32.3 million lower than the authority had budgeted. Sales to small commercial customers were $5.6 million lower than budgeted. Residential revenue is offsetting the declines, with $1.2 billion in sales from March to August, $60.1 million higher than planned.
Falcone, the LIPA CEO, told trustees there was "still pretty substantial reduced level of economic activity for our commercial customers," fueling the lower electric sales.
Gov. Andrew M. Cuomo in June signed legislation temporarily barring utilities from shutting off service to customers struggling financially due to the pandemic.
- The first-in-the-country law prevents electric, gas, water and telecom utilities from turning off service for 180 days beyond the lifting of a state of emergency, or as late as March 31, due to nonpayment tied to COVID-19 woes.
- Under the law, companies are required to restore service within two days to those whose power had been turned off since the lockdown began.
- It requires utilities to work with customers to set up deferred payment plans to prevent them from being overwhelmed by back charges.
- Utilities must inform customers of their right to continued service during the pandemic state of emergency.
For PSEG billing questions and assistance:
Residential customers: 800-490-0025
Business customers: 800-966-4818
Share on Facebook Share on TwitterИсточник: https://www.newsday.com/business/coronavirus/lipa-pseg-overdue-electric-bills-1.50032909
LIPA CEO: PSEG Long Island knew it wasn't ready for Isaias
Long Island utility problems
The CEO of the Long Island Power Authority says PSEG Long Island needs to do a much better job serving its customers.
Long Island Power Authority's CEO Tom Falcone is going to bat for LIPA's more than 1 million customers on Long Island. He told FOX 5 NY that PSEG Long Island's poor performance before, during, and after Tropical Storm Isaias in August 2020 was just the tip of the iceberg.
"We pay PSEG a premium for excellent management," he said. "We found in the investigation that PSEG was aware before the storm that they weren't prepared and their telephone and outage management systems to respond to the storm weren't prepared."
LIPA, in a series of published reports, suggests failures aren't because of IT problems but rather issues with management. More than a dozen contractual reforms on LIPA's latest fact sheet pinpoint what needs to change in order to move forward.
"What we found is that too many decisions are made remotely in Newark, New Jersey, PSEG's headquarters, and there's no accountability for those managers to Long Island results," Falcone said.
Tropical Storm Isaias cleanup on Long Island
In addition, LIPA is looking to gain direct access to PSEG's information systems and records to be able to "trust but verify" performance. LIPA could also require PSEG to sub-contract inadequate services to another qualified provider.
A spokesperson for PSEG Long Island told FOX 5 NY that the utility has been and will continue to cooperate.
"We remain fully committed to learning from this experience and continuing our mission to provide our customers with superior electric service," the spokesperson said.
New bill would increase oversight of PSEG after research lab left without power by Tropical Storm Isaias
A LIPA board meeting is scheduled for Wednesday where members will discuss the proposed contract reforms and other options including terminating PSEG's contract, which is set to expire in 2025.
LIPA plans to make a decision on the future of how Long Island's electrical grid is operated by the end of March.
"This isn't a moonshot," Falcone said. "These are things that utilities do every day of the week."
Late last year, the LIPA board approved over 100 reforms for PSEG. LIPA filed a $70 million lawsuit for breach of contract so utility customers don't have to foot the bill for Isaias cleanup.
Cuomo Took Active Role In Pressuring PSEG To Make Long Island Power Deal
The New York State Assembly’s energy committee held a hearing on Long Island this week to weigh the obstacles of Long Island Power Authority becoming a fully public electric system. But testimony revealed that New York Governor Andrew Cuomo demanded PSEG Long Island negotiate their contract with LIPA — or get out.
LIPA had spent months reconsidering its service contract with the utility after its poor response following Tropical Storm Isaias last summer.
“I think it was a moment for seriousness,” Tom Falone, LIPA’s chief executive, told the committee. “We had been negotiating with PSEG for about six months, and it was time to tell whether there was a deal to do with PSEG.”
Lawmakers said this agreement was done behind closed doors, and prevented discussions on switching to a public model, or contracting a different vendor.
“Despite the fact that we had this very good public process happening, the process itself was hijacked,” Suffolk County Legislator Bridget Fleming said. “My concern is that we are giving PSEG yet another bite at the apple and not holding them accountable."
Falcone said Cuomo’s intervention didn’t close the door to other options, including the municipalization of regional electric distribution — an option that has bipartisan popularity among state and local lawmakers. Instead, he said renewing the contract will prevent years of the gridlock involved with switching to a new vendor.
“It's a tremendous dislocation, to change out the IT systems, change the management team," he said. “That two-year process is not a time when you make gains. It's a time where you're just doing cleanup of IT systems, people communicating with customers. It's a distraction."
He said the new service contract would have teeth. If PSEG does not meet certain performance metrics, Falcone said it could lose the majority of its compensation or have its contract terminated. LIPA pays PSEG Long Island $80 million per year to manage the regional electric grid.
Falone said the delays with Isaias were largely caused by communication failures. The contract negotiations include provisions that could terminate the contract if the utility gives inaccurate information to customers. Under the contract, LIPA is also allowed to test the system.
“PSEG Long Island not only took full responsibility for these issues, but also has put considerable resources into ensuring that the communication failure is not repeated,” PSEG Long Island spokesperson Christopher Hahn said at the hearing.
LIPA also shortened the contract by eight years from 2033 to 2025. As part of the negotiations, PSEG will forfeit $30 million to compensate customers and upgrade its communication system.
Falcone said costs associated with different vendors would have largely remained the same, but switching to a public model could have a savings of up to $65 million per year, or 2% of the average customer’s electric bill. Switching to a municipal system would require state legislation.
“If the Legislature and the governor wish to go in that direction, it's certainly something we'll do,” Falcone said. “We're public servants. It's a legitimate option.”
State Assemblyman Fred Thiele of Sag Harbor said he will draft legislation next session.
“I would hope with the governor’s resignation, the LIPA Board, instead of rushing to judgment on a new contract, will look at the reports they themselves created,” he said, referring to Cuomo’s resignation on Tuesday over sexual misconduct.
The new contract could be released during the LIPA Board of Trustees meeting this week. If approved, it would go into effect in January. Falone said if the contract meets the requests suggested by the board, he expects the vote to happen.
Other concerns lawmakers have with PSEG Long Island include high rates paid by customers, and an alleged lack of renewable energy. However, LIPA has pledged to attain 100% renewable energy by 2040, reaching at least 70% by 2030.
Consumer Alert: ‘Disaster proof’ your insurance
Oct 27, 2017, 9:43pmUpdated on Oct 27, 2017
By: News 12 Staff
As the fifth anniversary of Superstorm Sandy approaches, experts says that homeowners should make sure their insurance covers similar types of natural disasters.
“You want to look at the declarations page of a homeowners’ insurance policy. That's going to give you a great overview of your coverage,” says Michael Barry, with the Insurance Information Institute.
Barry says that the first thing a homeowner should look for is to see if they have enough insurance coverage to rebuild their home in its current location in the event of a total loss.
Insurance experts say that it is also important to know what the homeowners’ policy won’t cover. Flood damage is typically covered by separate flood insurance. Earth movement may not be covered, which can be a big issue if erosion causes damage to a home’s foundation.
Barry also suggests that homeowners pay attention to hurricane or “named storm” deductibles. The deductibles will determine how much a homeowner will pay before the insurance kicks in.
“This is a deductible that's tied to the insured value of your home. So for instance, you have a deductible of 5 percent and an insured value of your home of $200,000, then your deductible is $10,000,” Barry says.
Experts say paying attention to insurance before a disaster hits can help save a lot of trouble if and when disaster strikes.
Utility Customers Across Area Experiencing Sticker Shock As Bills Skyrocket
FANWOOD, N.J. (CBSNewYork) — Utility customers across the tri-state area are experiencing sticker shock with bills this month jumping in price, some nearly 400%.
It comes as state lawmakers are demanding accountability from utilities about power outages stemming from Tropical Storm Isaias.READ MORE: New York Weather: CBS2's 11/29 Monday Morning Forecast
Carolyn Brink Daly, of Fanwood, was nowhere near prepared for such an outrageous payment to PSE&G.
“It was literally like an electric shock through my body,” she said.
Her bill for $540 is due this week. It’s the most she and her husband have ever been charged by the utility.
“I mean, last month’s bill was $120,” she said. “Something’s not right.”
The complaints became commonplace on social media. One customer tweeted a picture of a bill for $551, asking how could someone just increase their consumption by approximately 380%?
CBS2’s Jessica Layton took their concerns to the company, asking a PSE&G spokesperson, “How does a bill jump $400 in a month, and where was the warning to those customers?”
PSE&G says every situation is different, but extra air conditioning this summer plus more electricity use during the pandemic are likely reasons for the increase.
“If you’re working from home, there’s eight to 10 hours a day,” said Fred Daum, executive director of customer operations for PSE&G. “Understanding of their new usage patterns just haven’t caught up.”READ MORE: Dr. Fauci Says He 'Would Not Be Surprised' If Omicron COVID Variant Is Already In U.S.
RELATED STORY: Customers Fume Over PSEG Long Island’s Response To Tropical Storm Isaias In Day-Long Hearing
Meanwhile in New York, PSEG Long Island customers are furious they have to prove they were without power at least 72 hours after Tropical Storm Isaias, and show pictures or receipts to get reimbursed for the medication and food that went bad.
“They’re terrible. We pay them enough money,” Old Westbury, New York, resident Virginia Connors said.
“The receipts were not kept. Obviously we never expected a power outage,” said Lori Green, of Syosset, New York.
In the hot eat during a virtual state hearing, the company’s top brass acknowledged mistakes.
“We have backup processes in place so that we will be ready for the next storm,” said PSEG Long Island President Daniel Eichhorn.
“We are empathetic. We are sympathetic. We need you to reach out,” Daum said.
Back in New Jersey, that’s exactly what Brink Daly did, tweeting and calling PSE&G.
At their request, she sent them a picture of her meter. When every penny matters, she just hopes it makes a difference.MORE NEWS: Ghislaine Maxwell Trial Set To Start Monday In Manhattan
You can get the latest news, sports and weather on our brand new CBS New York app. Download here.
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PSEG Long Island Phone number helpline is available for existing and non existing consumers to get support. Calling PSEG Long Island toll free number is best option to get your problem solved.
PSEG Long Island Toll Free Number
1-800-490-0025 – Customer Service
Calling PSEG Long Island phone number is one of the best ways to contact PSEG Long Island Insurance, Using this toll free number, you can directly speak with a customer care executive within a few seconds.
You can call 1-800-490-0025 this number Monday – Friday: 8:00 am – 8:00 pm.
Other Phone Numbers
PSEG Long Island’s Best Toll-Free/800 Phone Number
This is PSEG Long Island’s best customer service phone number that you can use. Using this toll free 800 number, you can directly contact the PSEG Long Island customer agent. You can use this number for various tasks such as
- Billing inquiry
- Cancel Service
- Setup service
- Meter reading
- Building and Renovation
- Filing a Claim
PSEG Long Island Head Office Phone Number
Corporate Head office address of PSEG Long Island Insurance.
80 Park Pl, Newark, NJ 07102 or 333 Earle Ovington Blvd, Uniondale, NY 11553
For any general inquiries, please contact PSEG Long Island head office number : (800) 436-7734 or (800) 490-0025
General Problems or Reasons that PSEG Long Island Customers Calling
- Can I pay my PSE&G bill with a credit card?
- How long do I have to file a claim?
- What types of claims are covered?
- What types of claims are not covered?
- Do you use your thermostat to control your central air
- Does PSEG require deposit?
- Can I open a PSEG account online?
- How do I transfer my PSEG account?
- How do I report a power outage on Long Island?
- Will PSEG remove a tree?
Common Problem Categories
- File a Claim
- Report a Power Outage
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Business Solutions Center
In case, you need assistance regarding PSEG Business related issue or business account query, please contact one of their customer support experts by dialing 1-800-966-4818.
Building & Renovation Services
Contact Building & Renovation Services by email at [email protected] or by calling on 1-844-341-6378, the helpline is open from Monday through Friday, 7:30 a.m. – 4:00 p.m.
In case, you can find answers for common electric-service questions related to home construction, demolition, New construction, expansion, renovation, service upgrades, and pool installation.
Energy Efficiency & Rebates
Have a question about your rebates? Call the Energy Efficiency Infoline, Monday – Friday, 8 to 5 p.m. at 800-692-2626. You can also send your query via email at [email protected]
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