what is a chargeback on my bank statement

A Retrieval Request, also known as a soft chargeback, occurs when the customer does not recognize a charge on their credit card statement and contacts their. If you suspect the transaction is fraudulent and it has posted to your account, please contact EasyLine (TD Access Cards or ATM transactions. A chargeback is the forced reversal of a transaction on behalf of a cardholder by their issuing bank. This process foregoes customer service and.

: What is a chargeback on my bank statement

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What is a chargeback on my bank statement
What is a chargeback on my bank statement
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How to dispute a transaction on your debit card

If you bought faulty goods, didn’t get the service you paid for, or the company went out of business before providing your goods you may be able to claim your money back from the retailer through a process called “chargeback&rdquo.  

While there is no guarantee your bank will be able to recover the money from the retailer’s bank through chargeback, they will assess your claim fairly.

What do I need to do?

Please try to contact the retailer in the first instance. They might offer you a refund or alternative solution that you’re happy with which could resolve your issue more quickly. Please give them enough time to respond to your claim because they’re likely to be very busy at the minute. Some travel providers may be dealing with claims in order of the date of travel so you might need to wait a bit longer if your travel date is in the future.

If you’re claiming because of travel disruption and have travel insurance, please also contact your insurer to see if you’re able to claim under your policy.

If you can’t resolve directly you may be able to raise a chargeback. Here are some common examples, along with information about what you’ll need to provide when you raise the dispute. 

Reason for dispute

What information you need to provide

Goods or services not received

You must allow 15 days from the date of the transaction or the expected delivery date before a chargeback can be raised. 

Cancelled flights and holidays

If you bought your flight or holiday direct and the travel provider cancels it you need to check the terms and conditions and the company’s cancellation policy to find out what you’re entitled to. For example, can i open a saving account online with wells fargo the company might only need to give you a voucher rather than a refund. 

If your travel date is in the future you need to wait until the company cancels it, or the date for travel has passed.

For travel impacts you must allow 15 days from the date of cancellation. Due to high volumes as a result of Covid-19, it may take longer than this for your travel provider to respond to your claim. Please allow them more time in the current circumstance.

  • Invoice, receipt or confirmation of goods or service;

  • Information about contact with (or attempts to contact) the retailer; and

  • That what is a chargeback on my bank statement 15 days has elapsed

 

Misrepresentation

For example, the item was advertised as new but what you received was second hand / used

  • A description of the item or service bought vs the item or service delivered;

  • Contact with (or attempts to contact) the retailer; and

  • Any proof of advertisement or evidence to support that the agreed item or service you bought was misrepresented.

  • Proof the goods were returned such as tracking number 

Recurring transactions 

For example in March you asked the retailer to stop the next payment but the retailer has taken another payment in April  

  • Where you’ve only asked the retailer to stop taking further payments – the day when you asked them 

  • Where you previously asked us to cancel the recurring payment authority – nothing else needed as we’ll be able to see if you have requested a stop with us.

Overcharged

For example you should have been charged £20 but were charged £200 by mistake

  • Invoice or other proof of the service / product showing the amount you have agreed to pay

Duplicate transaction

For example the retailer has taken the same payment at the same time twice by mistake

  • No further evidence required as we can view our system to see this is a duplicate transaction

Paid by other means

For example you paid by cheque but the retailer also took the payment from your debit card.

  • The receipt or invoice of how the other payment was made

I have not received my refund

Retailer has agreed to refund you, but they haven’t. You must allow 15 days from the date you were told you would receive a refund before we can raise a chargeback.

  • The retailer’s agreement to refund you; and

  • 15 days has elapsed

Faulty goods

You must raise this with the retailer first and if this cannot be resolved then you can raise a chargeback

A description of the fault; and

  • Contact with (or attempts to contact) the retailer

  • Proof of return of goods such as tracking number 

  • Sometimes we may need an independent report. If we need this, we will discuss it with you.

How do I claim under chargeback?

You should raise your chargeback as soon as possible, but at the latest within 120 days of the transaction date. This can be extended in certain cases, for example if you purchased tickets for an event that wasn’t due to take place until after 120 days would have elapsed. In this case you must raise the chargeback as soon as you become aware of the problem but at the latest within 540 days of the original transaction date.

Additional information

Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in accordance with their terms and conditions of service. You may therefore wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s).

If you want to raise a chargeback claim with us, you can do that by filling in the relevant form.

Источник: https://www.tsb.co.uk/debit-card-chargeback/

Support with debit card purchases

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak. This is having a big impact on our call wait times – we’re truly sorry about this.

To help us support those who are in most urgent need, we’d ask you to check the information below first, and only call if you have an immediate financial problem that can’t wait.

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding.

Paying with your Barclays debit card

Here are some things you could be covered for when you pay with your Barclays debit card, as well as when and how to make a claim. Of course, if you see anything suspicious on your account and think you might have been a victim of fraud, please contact us straight away.

If you have a problem with a purchase, you should always try to sort it out with the retailer first. But if you can’t, you could use the chargeback service (sometimes known as the disputes service) for purchases you’ve made with your Barclays debit card. You can make a claim through this service if something goes wrong with a purchase, or if you’re charged the wrong amount by mistake. 

What sorts of things could be covered?

  • Purchases not delivered
  • Items that are damaged, or not as described
  • Goods that don’t arrive because the seller has gone into administration
  • A purchase transaction on your current account from a company or retailer that looks like fraud, because it’s a duplicate payment or you’ve already paid in a different way

Additionally, if you don’t recognise a transaction and you think it might be fraud on your account, please contact us straight away.

How to claim

You should try to sort things out with the retailer or company first. If you can’t, then you could make a claim through the chargeback service. The fastest way to make a claim is online – see our Help with a transaction page to find out how. 

To make a chargeback claim by phone, call us on 0345 734 5345 (+44 24 7684 2100 outside the UK). Lines are open 24/7. To maintain a quality service, we may monitor and record phone calls. Call charges.

You’ll need to make your claim within 120 days (approximately four months) of the problem, or within 540 days (approximately 18 months) of the transaction date. We’ll need details of the purchase. We’ll get in touch if we need any more information from you when we’re dealing with your claim.

Typically, we’ll raise the claim with the card scheme (Visa) and, if your claim is successful, we’d hope to resolve it within about 30 days. What is a chargeback on my bank statement the process takes longer, depending on Visa’s response.  

For travel bookings, if the travel company has gone into liquidation before you travel, you should contact ATOL or ABTA to check if the travel company is a registered member. They should be able to tell you what to do next.

Support for other payment methods

Pay by Bank app

Payments you’ve made with Pay by Bank app are covered in the same way as payments with a debit card, but you don’t have as much time to make a claim – you’ll need to make your claim within 90 days of the transaction date, or 270 days (approximately nine months) if you received your purchase after the transaction date.

PayPal

If you’ve linked your Barclays debit card to PayPal to make a purchase, please contact PayPal directly for details of their support service.

Barclaycard

Visit the Barclaycard website for information on credit card payment protection.

Paying directly from your current account

There’s what is a chargeback on my bank statement chargeback service for purchases made by transferring money from your current account to a recipient’s account (using their account number and sort code). You’ll need to contact the seller directly if you have any problems with your purchase.

If you think someone’s taken an unauthorised payment from your account, please tell us as soon as possible – we may be able to help. Our customer agreement has more information on when and how we can help.

Paying by cash or cheque

There’s no chargeback service for purchases made by cash or cheque. You’ll need to contact the seller directly if you have any problems with your purchase.

Helpful links


There’s a range of legislation available to support consumers who experience problems with goods or services they’ve bought.

As a starting point, try Citizens advice bureau and Gov.uk.

Источник: https://www.barclays.co.uk/current-accounts/debit-cards/purchase-support/

How can I get a purchase refunded to my Credit Card or Debit Card?

You are able to request a chargeback on your Credit Card or Debit Card within 120 days of the transaction you are disputing.

Bank of Ireland can issue a refund request on your behalf to Visa or Mastercard using the chargeback scheme.

You will be asked to supply supporting documentation. This is the easiest and fastest way to apply.

If you still prefer to print a paper form click here and read the instructions below.

Advice and Supporting documentation for each dispute type

  • Goods not received

    Cover letter

    You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

    You should be clear that you are unable call cash america provide supporting documents and why i.e. 'I requested and was promised a receipt but none was provided'.

    Documents

    • Proof that you have tried to resolve the matter with the retailer. What is a chargeback on my bank statement can include emails or letters you have sent even if unanswered. You can explain this further in your cover letter.
    • Copies of receipts/invoices/e-mail confirmation/tickets (if none available, please confirm this in writing)
    • Copy of Liquidation notice or proof that you will not receive the merchandise. (emails/letter from retailer).
  • The service/merchandise I have received was not as described or defective

    Cover letter

    You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

    • The website address from which the goods were purchased if applicable.
    • No invoice available please confirm in writing.

    Documents

    • Proof that you have tried to resolve the matter with the retailer. You can include emails or letters you have sent even if unanswered. You can explain this further in your cover letter.
    • Copies of receipts/invoices/e-mail confirmation/tickets? (letter/emails etc.)
    • Documentation from an expert stating in their opinion the merchandise/Service is defective/not as described.
    • Proof that the goods were returned to the retailer (registered postage receipt) or proof that the services were cancelled/rejected by you in writing.
  • Subscription/Continuous authority transactions that I have cancelled still being charged to my card

    Cover letter

    You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

    Documents

    • Proof of cancellation in order to charge an item back i.e. what is a chargeback on my bank statement Refund that I was promised was not processed after 30 days

      Please note that transactions can be cancelled by a retailer within 5 days before it completes. You may not see a refunded amount on your account; the original transaction will simply disappear.

      Cover letter

      You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

      Documents

      • Proof of promise of refund showing the amount and when it was to be carried out.
    • I do not recognise a transaction

      If you suspect that this transaction is fraudulent or your card has been compromised you should contact us immediately.

      Does not apply to Chip and Pin verified transactions or 3D Secure.

      Cover letter

      You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

      Documents

      • Proof of your effort to resolve the matter with the Retailer, e.g. copy of e-mails or letters between you & retailer.
    • Free Trials

      If you authorised postage charges in relation to a trial offer unless you cancel the authority the company will continue to debit your account and send you goods.

      Cover letter

      You can let us know of any contact you made with the retailer and their response. Include anything discussed over the phone but always ask for written confirmation if possible i.e. letter or Email

      Documents

      • You must return the goods to the retailer by registered post – please forward a copy of the registered post receipt along with this form.
      • Provide copies of any correspondence (letter/emails) you have with this company

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    Источник: what is a chargeback on my bank statement

    Was your credit or debit card charged for something you returned, what disease does robert f kennedy jr have but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you didn’t buy? There are many reasons why you might need to dispute charges to your credit or debit card. Here’s what to do and a sample letter to help get your money back.

    Contact Your Credit or Debit Card Company

    You must notify your credit or debit card company of any error you’re disputing within 60 days what is a chargeback on my bank statement the date that the first statement on which the charge appears was sent to you. Consumer protections for credit cards are stronger than protections for debit cards, but some debit card companies voluntarily offer more protections than the law requires. To best protect your rights, review your account statements carefully every month and submit any dispute right away.

    Start by calling the card company’s customer service number to report the problem. Find the telephone number on your monthly statement or on the back of your card. Keep a record of who you spoke with and when. Follow up promptly with a letter. The sample below may help.

    Many card companies may let you to submit your dispute online. You may have to set up an online account to do that. However, to fully protect yourself, follow up with a letter quickly.

    Send a Dispute Letter to Your Card Company

    After you call the card company or dispute the charge online, follow up right away with a letter disputing the charge. The letter is a written notice to the card company about the problem. Remember, you must send the letter within 60 calendar days of the date that the first statement on which the disputed charge appears was sent to you.

    Make sure your letter includes

    • your name and what is a chargeback on my bank statement number
    • the dollar amount of the disputed charge
    • the date of the disputed charge
    • an explanation of why you think the charge is incorrect

    Here are some possible reasons why you might believe a charge is incorrect:

    • The date or amount of the charge is wrong.
    • The charge is for goods or services that you didn’t accept or that weren’t delivered to you as agreed.
    • You were charged more than once for something.
    • You returned the item, but the credit wasn’t posted to your account.
    • You paid for the item, but the payment wasn’t posted to your account.
    • You didn’t authorize the transaction.

    Send your letter to the address your card company lists for billing disputes, errors, or inquiries. Look on your monthly statement, the card company’s website, or your card agreement to get the right address. The address for billing disputes usually is different from the address where you send your payments.

    Send your letter by certified mail, if possible. Ask for a return receipt so you have proof that the card company got your letter. Include with your letter copies of any receipts, checks, or other proof of the transaction. Hold on to your originals.

    Consider Contacting the Seller

    It also may help to contact the seller for problems you are having with debit or credit card charges. But for most problems, if you don’t first contact the card issuer, you could lose important rights that protect you due to the timing requirements.

    When you contact the seller, keep a record of who you spoke with and when. If you resolve the problem, check back with your card company — often your bank — to make sure your account shows the proper credit or refund.

    Sample Letter for Disputing Credit or Debit Card Charges

    Use this sample letter to help you write your dispute letter.

    [Date]

    [Your Name]

    [Your Address, City, State, Zip Code]

    [Name of Credit or Debit Card Company]

    Attn: Billing Inquiries

    [Address, City, State, Zip Code]

    Re: Notice of disputed charge to Account No. [Your account number]

    Dear [Contact Person or Billing Inquiries Division]:

    I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren’t delivered, I was overcharged, I returned the items, I did not buy the items, etc.].

    [Add any additional explanation that may be helpful. For example, “I ordered the items on[date]. The seller promised to deliver the items to me on [date], but I never received my order.”]

    I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement.

    Enclosed are copies of [describe any enclosed information, like sales slips, payment records, or documentation of shipment or delivery dates] supporting my position and experience. Please correct the error on my account promptly.

    Sincerely,

    [Your name]

    Enclosures: [List the documents you are enclosing. Send copies, not the originals.]

    Report Problems

    If you have an issue with your credit card or bank account, report it to the Consumer Financial Protection Bureau. Go to consumerfinance.gov/complaint or call (855) 411-CFPB (2372).

    Источник: https://www.consumer.ftc.gov/articles/sample-letter-disputing-credit-and-debit-card-charges

    If you haven’t heard about chargebacks, you’re not alone. Many consumers aren’t aware they’re an option and, as a result, could be missing out on what is a chargeback on my bank statement.

    You can apply for a chargeback if you paid for a good or service by credit or debit card.

    Our survey found nearly half (47 percent) of Kiwis didn’t know about chargebacks. One in four of those with a credit or debit card said they’d been in situations where they would have applied deposit a check wells fargo online a chargeback if they’d known it was an option.

    Chargebacks can come in handy when you’ve bought goods from an overseas retailer and can’t rely on the Consumer Guarantees Act (CGA). The act only applies to traders operating in our market.

    Here’s what you need to know about chargebacks and how they work.

    What’s a chargeback?

    In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours.

    Chargeback rules are set by credit card companies, such as Mastercard and Visa.

    All credit or debit card purchases, including contactless transactions, should be protected by the companies’ chargeback policies. Chargeback rights don’t apply pnc bank routing number in ohio you paid by eftpos.

    When can I apply for a chargeback?

    Common situations where you can apply for a chargeback include:

    • You paid for goods or services that weren’t provided
    • The product turned up but wasn’t as described or was faulty
    • Your account was fraudulently or mistakenly debited
    • A promised refund wasn’t credited to your account
    • You cancelled a direct debit but the retailer kept taking money from your account.

    How do I apply for a chargeback?

    Your first step in any dispute with a trader is giving it the opportunity to put things right – a good retailer should do this straight away. If that doesn’t happen, then contact your bank or the card issuer what is a chargeback on my bank statement it’s not your bank) and apply for a chargeback.

    You generally have 120 days from the date of the transaction to apply for a chargeback, though time frames vary depending on the nature of the dispute. We recommend taking action as soon as you’re aware of the problem.

    You’ll need to provide your bank with details of the dispute, such as the date and amount of purchase, a description of the goods or services ordered, and evidence of your efforts to resolve the matter with the retailer.

    Keep a record of emails and any other correspondence with the retailer, setting out what the problem is and making your request for a refund clear. Having a paper trail will make it easier to argue your case.

    If you received an incorrect item and returned it, but have yet to get your money back, provide proof of return. Track the returned item so you can see it’s been delivered to the retailer.

    When you apply for a chargeback, the bank will investigate. The retailer will be asked for its side of the story. It may try to dispute your application but will need to provide evidence to support its case. If it doesn’t respond within the required time frame or doesn’t raise valid grounds for dispute, you’ll be refunded.

    Will a chargeback cost me anything?

    You may be charged if your chargeback application is unsuccessful. Check with your bank about its policy.

    What if the bank says “no”?

    If your bank declines your application and you think it’s acted unfairly, take your case to the Banking Ombudsman.

    The ombudsman will look at whether:

    • you were given good information about how to dispute a transaction
    • your bank processed the chargeback request appropriately
    • your bank correctly assessed the retailer’s response to the chargeback
    • the credit card company’s time frames for chargebacks were followed.

    Most complaints to the Banking Ombudsman are from consumers disputing payments when they think they’ve been misled by the retailer or discovered the service was a scam.

    If your complaint is upheld, the ombudsman may award compensation. Your bank may also be told to process your chargeback application if it hasn’t done so.

    Chargeback questions

    I ordered one brand of TV but was delivered another. The company won't refund my money. Would I qualify for a chargeback?

    Yes. When goods aren’t as described, and the supplier refuses to put things right, that’s grounds for a chargeback. The bank is likely to require evidence of what was ordered and what was delivered, and proof it was returned or that the seller has refused to accept the return.

    I paid a deposit for a lounge suite but the business went bankrupt before it was delivered. Can I get a chargeback?

    Yes. If a trader goes bust before you get your goods, you can apply for your bank for a chargeback.

    The same applies if you’ve paid for a service, such as a plane ticket or holiday package, and the company goes under.

    When STA Travel went into liquidation, customers capital one online savings paid for tickets with a credit or debit card were able to apply to their bank for a chargeback.

    What if the store’s account doesn't contain enough money to cover the chargeback?

    The bank should still refund you and pass the charge on to the retailer's bank, which then has to try to retrieve it from the retailer.

    I bought a study course with an unconditional 30-day money-back guarantee. I sent the goods back within 30 days but never received the refund. Is a chargeback available?

    Yes. If the retailer has failed to provide the refund promised, you can apply for a chargeback.

    When you return goods, keep evidence you’ve sent them back and that the retailer has received them.

    I bought a computer from a store the other day but have now found a better deal elsewhere. Can I reverse the purchase?

    No. You can't get a chargeback simply because you found a better offer elsewhere or just changed your mind. The only exception would be if the store promised to refund the difference if you found a better price at another store. If it failed to provide the promised refund, you can apply for a chargeback.

    Источник: https://www.consumer.org.nz/articles/credit-card-chargebacks

    Understand Chargebacks and Avoid Reversed Charges

    Depending on your point of view, chargebacks are either a consumer-friendly feature or a drain on profits. For buyers, they offer peace of mind and recourse against potential fraud and disputes with vendors. For sellers, chargebacks create a source of angst, a tarnished reputation among credit card processing companies, and a way to lose revenue.

    Defining a Chargeback

    A chargeback is a reversal of charges after purchase. A payment gets returned to a buyer from the seller’s account. Chargebacks are probably most popular for credit card purchases, but they are increasingly used for other types of payment, including:

    • Debit card purchases
    • Payments made through payment services (PayPal, Square, and others)
    • Electronic bank drafts

    Chargebacks offer consumer protection. Buyers are promised they will not be responsible if their accounts have fraudulent activity, and they might even be able to reverse charges when they are dissatisfied with a product or service.

    Chargebacks should only be used as a last resort. Banks and payment services encourage consumers to contact merchants—whether that’s a retailer selling goods, an online business, or a service provider—to try and resolve errors and disputes without a chargeback.

    If no agreement is reached, consumers can make use of buyer protection or similar programs, which hold more power over merchants.

    Business Consequences

    If you run a business, excessive chargebacks can create some real problems:

    Zero Revenue

    The main problem is that you don’t get paid when a chargeback hits your merchant account. You have likely paid fees to process the credit card sale, but end up with zero revenue from the transaction in question. You might have provided goods or services, so you lose inventory or valuable time.

    Bad Reputation

    Chargebacks happen to everybody, but you don’t want to develop a bad reputation. If your business experiences too many chargebacks, payment networks may wonder if your business is somehow taking advantage of customers or doing something fraudulent. Your merchant account might be closed, or you might have to deal with higher reserves and longer hold times on your funds.

    Cost

    You likely have to pay penalties when chargebacks hit your merchant account. That's in addition to any cost of inventory or time spent on the transaction in question. You’re also out any additional costs associated with fulfilling the order, such as shipping charges.

    The Ability to Reverse Charges

    Why are consumers able to reverse charges? The ability to do so comes from several sources and depends on the situation, the type of payment used, and the reason for the chargeback request. With credit cards, chargebacks are authorized by the Truth in Lending Act or credit card processing agreements.

    With debit cards, chargebacks are allowed under the Electronic Funds Transfer Act. However, with both credit and debit cards, payment processors might have additional rules that allow for chargebacks, and those rules tend to provide more protection for consumers than federal law does. Visa and Mastercard branded debit cards, among others, offer “zero liability” policies, for example. Federal law limits consumer loss to $50 if fraud is reported within 60 days.

    When it comes to payment services like PayPal, Google Wallet, and others, chargebacks get more complicated. Those services might offer their own form of “buyer protection” similar to the credit card processing networks because otherwise, buyers might be reluctant to use these services.

    Payments through these services are generally funded by credit cards, debit cards, and bank accounts, so consumers can potentially request a chargeback with their bank or the payment service. A customer does not initiate a chargeback with the actual merchant.

    Credit card networks and payment services seem to be the most sympathetic to consumers. Common reasons for chargebacks include:

    • The customer was charged more than once.
    • The customer doesn’t recognize the charges.
    • The goods delivered were not the goods ordered.
    • The charge is legitimate, but the what is a chargeback on my bank statement never arrived.
    • A refund was not processed by the merchant.
    • The quality of goods is not satisfactory.

    The Chargeback Process

    The chargeback process starts with a consumer complaint. Consumers notify their bank that there is a problem with a transaction in their account. For simplicity, “bank” might mean the consumer’s bank, the card-issuing bank or card network, or a payment service provider.

    For cpb internet banking disputes, the consumer provides a written description of what happened and any proof available. Depending on the circumstances, funds might be frozen in the merchant’s account or credited to the customer account.

    Banks then investigate, contacting any intermediaries involved with the transaction, and requesting information from the merchant that made the charge. The merchant has the opportunity to provide proof that the charge is valid and that the merchant met their end of the bargain, if applicable, and the bank decides who will prevail.

    An Ounce of Prevention

    The best way to deal with chargebacks is to prevent them in the first place. In this case, businesses seem to be “guilty until proven innocent,” and that’s not a position you want to be in. How can you avoid trouble?

    Communicate

    Customers don’t like unpleasant surprises, so be upfront about anything that might result in an unhappy customer. Clearly and honestly describe your product or service, and include detailed pictures.

    If something goes wrong, such as a delay in shipping, for example, inform your customer as soon as possible. If customers call or write with questions or complaints, respond promptly. Customers use chargebacks when they feel powerless, so don’t let them feel that way.

    Keep Good Records

    If an unjustified chargeback hits your account, make sure you can get the case closed quickly. Keep any proof of fulfilled orders including receipts, invoices, shipping documents and confirmations, signatures, and server logs. Sometimes, customers forget that they ordered from you, and showing them proof clears things up quickly. 

    Choose Wisely How Your Name Is Displayed

    When consumers see transactions in their account history, can they recognize your business? Make sure the name that appears on bank statements matches who the consumer thinks they bought from. If you sell coffee mugs, a good name might be “Acme Coffee Mugs,” but “Acme Enterprises” could result in more chargebacks. Include your phone number as well, if possible.

    Use Caution

    You might think any sale is a good sale, but that’s only true if it’s a legitimate sale.

    Don’t make it too easy for thieves to shop your store. For credit card orders, require security codes and address verification.

    If orders seem suspicious, take an extra moment to review the transaction and contact the buyer. For example, if you get a new customer from overseas who suddenly places a large rush order, use caution before shipping goods. Additionally, if somebody wants goods shipped to an address that doesn’t match the credit card billing address, be careful and investigate further.

    Unfortunately, you’re not just dealing with thieves using stolen credit cards.

    Another type of chargeback, known as "friendly fraud," happens when somebody makes a legitimate purchase and reverses the charges after receiving goods. They may do this simply because they know they can get away with it.

    To prevent friendly fraud, the best things you can do are keep good records so that you’ll hopefully have sufficient proof to fight the chargeback. Again, use any security tools available in your merchant account to gather as much detail on your buyers as possible.

    Источник: https://www.thebalance.com/chargebacks-understand-and-avoid-reversed-charges-315219

1 Replies to “What is a chargeback on my bank statement”

  1. Hello sir, I found a new app named Snapay App / Website for transferring amount directly from Credit / Debit Card to any Bank Account. The limit depends as per your Card limit.

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